Terms and Conditions
Vast Academy RSA Online Training is committed to high standards in the delivery of Education and Training and other Trainee services.
Vast Academy RSA Online will comply with all legislative requirements of State and Federal Government, in particular Work Place Health and Safety, Workplace Relations, Anti Discrimination and Equal Opportunity.
Quality Management Focus
Vast Academy RSA Online has a commitment to providing a quality service and a focus on continuous improvement. We value feedback from tutors, industry representatives and our students.
Training and Assessment Standards
Vast Academy RSA Online has personnel with appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the training products offered. Assessment will meet the National Assessment Principles including Recognition of Prior Learning (RPL). Adequate training materials will be utilised to ensure the learning outcomes of the training product can be achieved. Appeals procedures are in place for Trainees who are not satisfied with the assessment or training.
Certain units available for study on this website have different requirements across the different states and territories of Australia. The different state and territory requirements are listed for each unit of study throughout this website in several accessible areas. It is a requirement that all students read these state requirements before starting a unit of study to ensure that they are fully aware of their state or territories requirements.
Refunds are not valid once a student agrees to and understands their state and territory requirements. Please see the relevant state requirements section for each unit of study for more information.
Proof of Identity
All students will need to enrol with Vast Academy RSA Online and the student will need to acknowledge that they are the person who has enrolled. Each student will need to enrol with their own unique e-mail address. No two students can enrol with the same email address and each unique student will be emailed (to their unique email address) a unique Student ID Number. This unique number is not to be used by any other person other than the student it is given to. The student acknowledges that they are the person attending the online unit and completing the assessments. The student who completes the assessment will be presented with a Statement of Attainment for the unit they attended. Failure to abide by this ruling will be considered fraud and the student will not be presented with their Statement of Attainment.
Course/Training Product Information
Vast Academy RSA Online provides accurate, relevant and up-to-date course information for participants prior to commencement. This includes:
- Client selection, enrolment and induction/orientation procedures;
- Course information, including content and vocational outcomes;
- Fees and charges, including refund policy and exemptions (where applicable);
- Client support, including any external support the organisation has arranged for clients;
- Flexible learning and assessment procedures;
- Appeals, complaints and grievance procedures;
- Disciplinary procedures;
- Staff responsibilities for access and equity; and
- Recognition of Prior Learning (RPL) arrangements.
INTRODUCTION TO POLICIES
This Policy and Procedures Information for Participants does not stand alone.
Participants should also refer to specific information provided about Courses. This may include:
- Outlines of course content or competencies
- Specific payment and refund policies relating to individual units
- Course outcomes - for example, with respect to possible employment outcomes
- Above all, we hope that your training experience with us is rewarding and fulfilling - everything you were hoping for plus more.
The information provided here is meant to contribute to this outcome. We are looking forward to working together to achieve a great outcome for you and your future!
1. POLICIES ABOUT QUALITY TRAINING & ASSESSMENT SYSTEMS
Firstly, you need to be aware that we do have policies about most things. These policies give us guidelines for our operation and help ensure that we maintain satisfactory standards in every area.
If you don't know what the policy regarding an issue is, you can just ask. Some of the policies we have are not of interest to most trainees eg because they relate to internal or staff issues. So we try to provide trainees with what is most relevant to them.
1.1 DESIGNATION OF AUTHORITY & RESPONSIBILITIES
As with most organisations, different staff have different responsibilities. You will find that there is someone to help you with any particular difficulty you may have. For example, if you are paying fees for your training, you should know which person is responsible for receiving the fees, issuing refunds etc. Our staff are there to do their best to work with you to make your training experience exceptional.
1.2 COMPLAINTS, GRIEVANCES & ASSESSMENT APPEALS POLICY
Students may lodge an Appeal, Grievance or complaint Form if they:
- Believe they have been unfairly or inappropriately treated by any staff of VAST.
- May have a formal complaint against another student.
- Believe they have not received the services for which they have paid their fees.
- Have any other grievances associated with their enrolment and attendance with any VAST course.
- Students lodging a grievance will be provided with the name and address of an appropriate government body, to which they can make their grievance in the event of the result being unsatisfactory.
1.3 RISK MANAGEMENT
VAST ACADEMY makes every reasonable attempt to identify and manage risks concerned with compliance, with the Standards for Registered Training Organisations; and correct and prevent any failure to comply with the standards quality system, policies or procedures of the organisation.
1.4 COLLECTION AND USE OF FEEDBACK
As a valued judge of our performance in training, you will be invited to give us optional feedback. Generally, this will occur just after the training has ended and you have paid for your course. In addition to this, we invite you to provide us with feedback anytime.
If it appears to you that your feedback is not being responded to appropriately, we invite you to approach one of our Staff to speak openly about the situation. Naturally, we hope that you have lots of good feedback for us. Our Staff and Trainers appreciate your encouragement too.
1.5 COLLECTION AND USE OF DATA
VAST ACADEMY collects information/data from our students during the registration process and during the course of progressing through units of study. All this information is used solely for the purposes of training and providing training materials as required by a Registered Training Organisation (RTO). It is a requirement for an RTO to collect this information from students. This data will not be sold on or passed on to external sources and is securely stored within VAST’s Online systems. This information/data may be used to communicate valuable information to our students.
2. EFFECTIVE FINANCIAL MANAGEMENT PROCEDURES
VAST ACADEMY RSA Online has effective financial management procedures in place in line with the organisation's scope of registration and scale of operations.
2.1 CERTIFICATION OF ACCOUNTS
VAST ACADEMY accounts are audited at least annually, by a qualified accountant with membership of Certified Practicing Accountants of Australia.
2.2 FAIR & REASONABLE PAYMENT AND REFUND POLICY
Each Course conducted by VAST ACADEMY Online will have its own specially constructed Payment and Refund Policy. Trainees should make sure that they fully understand what the Payment and Refund Policy is for any Course in which they enrol prior to enrolment.
We are sure that Trainees will find our policies fair and reasonable. We believe our fees and payment plans make our Training not only affordable, but also great value.
3. EFFECTIVE ADMINISTRATION & EFFECTIVE RECORDS MANAGEMENT
VAST ACADEMY has effective administrative and records management procedures in place in line with the organisations scope of registration and scale of operation's.
3.1 PROCEDURES TO ENSURE THE INTEGRITY, ACCURACY & CURRENCY OF RECORDS
We do respect the privacy of your Personal Information. Only Staff who need to access your personal information for the purpose of administration or training are allowed to do so. In addition, we ask that all Trainees acknowledge that Government auditors may need to check our administration systems. In doing this, they may gain access to information you have provided to us. If you would like information that we have on file about you to be provided back to yourself or given to someone else, you need to request this by submitting a formal request to one of our staff members.
3.2 RETENTION OF RECORDS
We will retain for 30 years a record of the Units of Competency and Qualifications that you have achieved. We may keep the assessment you have completed until the end of the appeal period for assessment. However, some assessment reports completed by assessors, and discussed with you at the time of assessment or just after, may not be returned to you unless you request that they are.
3.3 UP-TO-DATE RECORDS OF ENROLMENTS & PARTICIPATION
Your Enrolment Form provides us with the minimum amount of essential information to ensure that:
you meet entry requirements for the Course you enrol in
we will be able to communicate with you about all aspects of the Course as it proceeds
you are aware of all the information available about us and about the Course you want to enrol in
you are aware of the Payment and Refund information
4. RECOGNITION OF QUALIFICATIONS ISSUED BY OTHER RTOS
Recognition of prior learning will be available to all students who believe they are already competent in relation to the learning outcomes. Recognition of prior learning will be determined on an individual basis and will involve judging the competencies attained by the student through training, work experience or life experience. VAST will provide RPL through its existing policy guidelines.
5. ACCESS & EQUITY & CLIENT SERVICE
5.1 ACCESS AND EQUITY
VAST ACADEMY is committed to meeting the needs of the individual Trainees and the community as a whole, through the integration of access and equity guidelines. VAST will ensure that equity principles for all, regardless of race, gender, age, social or educational background or any disability that may be present are implemented through fair allocation of resources (including human resources) and the right to equality of opportunity without discrimination.
5.2 DISSEMINATION OF CLEAR INFORMATION TO CLIENTS
It is vital that lines of communication remain open between you, the Trainee, and whoever it is that you need to contact. Having access to the internet is one very useful means of communication. Emails can be sent and received at any time of the night and day.
Apart from using the internet for emailing, our website will usually contain relevant, up-to-date information that will help you in the training process. If you like the person-to-person approach, just phone to make a time and we'll do our best to see you when we can.
Whatever happens, we'll try our best to communicate with you via the surest and most appropriate means of communication that suits you.
6. COMPETENCE OF STAFF
Staff, Trainer's & Assessor's Qualifications & Experience
All Trainers responsible for the delivery of training and assessment of your performance are qualified and experienced. They hold the required training qualifications, in the area in which they are training and assessing. We believe that great people are the key to great training. We are sure that your trainers will do a great job for you.
7. ASSESSMENT REQUIREMENTS
7.1 COMPETENCY BASED TRAINING AND ASSESSMENT
All programs delivered by VAST ACADEMY are assessed under the "Principles of Competency Based Training".
The aim of Competency Based Training is to assess the trainee's ability to do the activities in each unit therefore assessment is based on your demonstration of practical skills. Your Assessor will assess your competence (ability) in each unit.
A Unit of Competence (Competency) includes the skills, knowledge and attitudes that are required to complete a task in a work environment. When you are being assessed on these tasks you will be required to demonstrate a satisfactory level of understanding and competency.
All assessment results are recorded. Trainees will be notified of results in each assessment and have access to their assessment records through VAST.
7.2 RECOGNITION OF PRIOR LEARNING (RPL)
Recognition of Prior Learning (RPL) is the formal acknowledgment of skills, knowledge and attitudes (elements of competencies) obtained through formal and informal training, study, work and life experience.
RPL can be given where formal study in a previously completed course has lead to a person demonstrating the same competencies as will be developed by doing another Course.
RPL can also be given where a person has evidence that competencies have been developed in situations outside the classroom eg at work, or by observation, reading or working as a volunteer in sporting, church or community based organisations.
8. LEARNING & ASSESSMENT STRATEGIES
Every Course we run has been planned to maximize the learning opportunities for the Trainees enrolled. That's why it's important for you to know the following information about a Course you might enrol in:
Approximate duration of the Course
Times and Frequency of In-Class Training Sessions
Approximate amount of "out of class" independent study you will need to do
Theoretical and practical components of the Course
8.1 APPROPRIATE DEVELOPMENT, ADAPTATION & DELIVERY OF TRAINING & ASSESSMENT PRODUCTS
If it becomes obvious in the process of the delivery of training during a course that some changes can be made to improve the Training process, Trainees are invited to suggest alterations to the proposed program to the Trainer or any staff member.
If the Trainee feels that his/her suggestions are not being considered and that a complaint should be made, the Trainee is advised to follow the Complaints, Grievances & Assessment Appeals Policy.
9. ISSUING OF QUALIFICATIONS & STATEMENT OF ATTAINMENT
Most of the training we deliver is nationally recognised. That is, it meets the requirements of government accreditation and training departments. If the training being provided meets these requirements, the advertising for the Course or Unit will state that it is "Nationally Recognised Training". A formal Course Code should be given to identify the exact Accredited Course or Unit of Competency being delivered. If you are not sure, please ask.
If you complete your training and demonstrate competence in the Course or Unit, a Qualification (for a full Course) or Statement of Attainment (for a Unit, or number of Units, as part of a full Course) will be issued within twenty one (21) days of completion.