Price, Ordering & Payment Policy
We have changed our pricing policy to including the prices on our website. This ensures that you can obtain a price which, although subject to change due to fluctuations in the world and domestic economies that dramatically affect our price on the majority of imported goods, will provide you with the ability to estimate your product purchase reasonably accurately.
Pricing has not be included in our catalogue to ensure that the catalogue has a longer usable shelf life to you as our product range can be simply updated from the website.
You may obtain a written quotation on any item by email telephone or fax request. Bulk discount rates & price breaks are available subject to the number and type of items ordered and the method of payment used. This is available to individuals & organizations alike.
For Official Department, Government or Prohibited import orders, please submit a written request for quotation (RFQ) via fax to (02) 47326226. For any enquiries please contact our customer service staff on (02) 47325000.
Remember, prices may be subject to change without notice.
Ordering by Individuals, Departments & Government Agencies
Companies, Departments & Government Organisations should use their existing in house purchase orders. Account status is not available to individuals, only companies and Government Organisations. Account applications may be obtained by contacting our office.
Orders may be placed by faxing or e-mailing details our office or mailing to VAST Special Products, Suite 6, 95 Henry Street, Penrith, N.S.W. 2750.
Suitable identification and licensing must be provided to purchase prohibited items subject to the relevant State &/or National legislation for the State in which you reside. It is a Federal Offence to supply prohibited items that you have purchased to another individual or organisation that is not legally entitled to possess them.
Phone & Fax Orders: VAST accepts phone order payment by VISA, MASTERCARD, AMEX & BANKCARD. Credit card orders are charged at the time of shipping and are subject to authorisation. American Express purchases are subject to a surcharge.
Credit card orders should include card number, expiry date, cardholder name, signature & a contact phone number for the purchaser.
Mail Orders: VAST accepts payment by money order and personal or business cheque. Payments received using a cheque will require a longer clearance & processing time before the goods are dispatched.
Account Holders: Government Departments & Organisations are automatically eligible for 30 day account status. Companies and non-government organizations may apply for an account by contacting our office and requesting an account application form. Credit is subject to a credit reference check, prepaying the first three accounts to establish a credit limit and payment on time.
All goods remain the property of VAST until payment in full is received and cleared, and only then does title over the goods transfer to the purchaser.
Mail Service (Express Post). Express Postbags are available for your small orders. They are divided into weight categories from less than 500 grams - 3 kgs and over 3 kgs. This is an overnight delivery to most capital cities. Valuable or larger items can be sent registered mail. This is a simple, fast, cheap and reliable service for small shipments.
National Courier Service (Fastways). This service is available for shipments up to 25 kgs. Excess 5 kg labels may be added up to that maximum. Delivery is broken into zones.
- Zone 1 (red) is major east coast cities & major towns & Canberra, and is on an overnight service.
- Zone 2 (orange) is Sunshine Coast, Queensland & Regional Victorian towns, delivery is 2-3 days.
- Zone 3 (green) is Tasmania, Darwin & Perth and is a 3-5 day delivery.
- Zone 4 (white) is all other areas and is a 4-7 delivery nationwide.
Interstate Road Express (TNT). This is the best service for shipments over 15 kgs, in all areas except the East Coast. This is our medium sized carrier who also caters for small quantities of Dangerous Goods. Delivery is 1-5 days depending on the area and pricing issupplied by way of quotation. Urgent interstate delivery overnight is also provided by TNT but it is expensive.
Bulk & dangerous Goods (Simons). This is our Dangerous Goods and bulk freight company. They are certified to carry dangerous cargo and are the most cost efficient for pallet-sized shipments and above. Price is on application (POA) as is delivery estimates.
You may choose to have your order picked up at our premises by your own freight company but only by prior arrangement with our National Sales Manager.
Returns & Exchange Policy
VAST is committed to supplying you with quality equipment, support & customer service that is second-to-none. If the product does not meet your expectation, please return it to VAST within 14 days in its original packaging, together with a written explanation. VAST will then credit your method of payment, excluding delivery charges and a small restocking fee (20%).
All returns are subject to authorisation and we do not accept returns of excessively worn or customer damaged items. Custom made orders, discontinued items and footwear are not returnable. We are happy to discuss any return, warranty or exchange issue on a case-by-case basis. The original invoice must be returned with the items at the time of the return to VAST.
Availability & Backorders
Please be aware that not all items in the catalogue are in stock all the time. Dangerous Goods and Prohibited items that are subject to the Dangerous Goods Importation Act require End User Certificates and permits from the Attorney General of Australia prior to importation. Many require approval from the manufacturing countries Governments prior to them being allowed to be exported and this can delay certain items for considerable periods
Items that are out of stock will immediately be placed on backorder and supplied as soon as they become available. Backorders will be filled prior to new orders. You may request to hold over your order until complete, if desired.